So what’s our guarantee? Well, our guarantee is actually a three different guarantees rolled in one.
The first and most important guarantee is if you’re not absolutely satisfied with everything we’ve done then we will come back free of charge, as soon as possible, and re clean that area that you’re not happy with. If you’re still not happy with that, then we’ll give you your money back for the area that your are not happy with. It’s a very, very, rare and unusual thing to happen, but we would actually come back straight away as soon as you call us.
The other guarantee that we have is that if you are unfortunate enough to have a major accident or spill, within 30 days of us cleaning the item or the carpet that you’ve had cleaned, then we will come back free of charge and clean that problem off. For example, if you spill milk, if you spilled some soup, or if somebody has a massive coffee spill, then just give us a ring and we’ll come back free of charge between that 30 days.
The third guarantee was extremely important as well, is that we guarantee there’s no shrinkage or saturation. When we’ve clean your carpets or upholstery they will not re soil any quicker than you would expect a brand new item to re soil.